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Chick-fil-A is still America’s favorite fast food chain — but not everyone agrees

For the fourth year in a row, Americans have chosen a chicken chain over burger places as the country’s top spot for fast food.

Chick-fil-A has been named the top quick-service chain in the country, according to the American Customer Service Index (ACSI), which uses feedback from almost 23,000 consumers to compile its rankings each year.

The ACSI scores restaurants on a 100-point scale and this year Chick-fil-A scored an 86, which was actually a point lower than its score in 2018.

But the chain is growing steadily and has generated more than $10 billion in sales this year, the third-highest amount in the industry, even though it’s only open six days a week (the chain is notably closed on Sundays to give workers a day with their families).

Many social media users agreed with the restaurant’s ranking, applauding the chain’s customer service, flavorful (and unlimited) sauce offerings and, of course, its juicy chicken.


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